Can I purchase Techcraft furniture directly from Techcraft?
No, our furniture can only be purchased from our authorized dealers. Our products are sold in major consumer electronics retailers across North America.
How do I obtain parts to replace those either missing or damaged?
You can order replacement parts in one of three ways:
Submit an order on this website by selecting the tab for Spare Parts Call our toll-free Customer Service Line at 1-800-660-6033 Send us a fax to 450-622-3452 If you are calling or faxing, please be sure to list all of the necessary information as shown on this website's Spare Parts tab.
How long will it take to receive my parts ordered?
Shipping time will depend on where you live we are shipping parts from our facility near Montreal, Canada, so please allow at least 4-5 business days to receive parts. We apologize for any inconvenience…
Furniture
To be safe, how far away from an heat source can we put the furniture?
You will have to check the manual of your electronics components to know how far away from an heat source you can place you furniture.
What should I use to clean my metal and/or glass Techcraft Stand?
For glass or metal stands, we recommend any glass cleaning product to be used on the surface of the glass or metal part.
Can we remove the back panel?
It is not recommended to remove the back panel. It might not seem so but it is a important part of our furniture. It assure stability.
What should I use to clean my Wooden Techcraft Stand?
For Wooden stands, we recommend using a damp cloth. Do not use solvent based cleaners as they will damage the finish of the stand.
What is the weight capacity of my furniture?
You can see the recommended maximum weight capacity for each product by viewing the Products tab on this website.
Which electronics can be placed on the furniture I purchased?
Televisions today are extremely heavy, and should only be placed on furniture designed for their screen size. Techcraft model numbers denote the screen size for which each model is designed: for example, ST27 is for 27" and below-sized televisions.
NEVER place a larger television on a smaller stand: for example, do NOT place a 32" television on a TV stand designed for 27" televisions.
To learn more about TV safety, you can visit this link for information provided by The Consumer Electronics Association www.ce.org/childsafety
Can I place casters, or wheels, on a piece of furniture which was not manufactured that way?
NO. Please do not attempt to change the design or construction of your furniture this could result in instability causing possible injury.
